Shipping Policies


Shipping charge within Canada is $11 - $19 depending on your province.
BC = $11 / AB = $12 / SK = $13 / MB = $14 / ON = $15
QC,YT,NWT,NB,NS,PE,NL = $16
NU = $19

We only ship within Canada.

    

We Ship From British Columbia, Canada.  All prices are in Canadian funds.

If paying by cashiers check or money order, your order won't ship out until payment has cleared. Make sure any money orders are usable in Canada  Post office money orders are preferred.

Canadian orders are sent by Canada Post business expedited parcel service with tracking numbers and insurance. Orders will be sent out within 24 hours of your payment being received (excluding weekends).

If a package is sent back to us from Canada Post due to our error, we will re-send it by express to make up for the delay. If a package is sent back to us due to a customer error (incomplete/incorrect address); the customer will have to pay the shipping cost for re-sending as well as the shipping fee we are charged for the return of your package. Refunds of Interac payments are subject to a $1 fee to cover the transfer fee.

Shipping time is 1-9 business days depending on how close you are to the West Coast of Canada.

 

Shipping add-on options:
Canada Post upgrade to Express-Post
If you would like a faster service then our standard expedited shipping, then add this item.
Rated by Region - Added to the regular Shipping fee
Price: $4.00 - $15 extra
Qty:
Zone:



 

Product Warranty

All of our JoyeTech products (except atomizers and cartomizers) come with a 60 day warranty against defect from us, so you don't need to deal with the manufacture. If you have any problems, just email us. We will send you a replacement part, free of charge. If your bunk part is a battery, then we ask that you mail it back to us so we can get credit from the factory and make sure there is no water or drop damage (voids the warranty). All other brands carry a 30 day warranty with us so you don't need to deal with any third parties.

Atomizers and Cartomizers will only be replaced if the problem is reported with 7 days of delivery date. These parts are considered a 'consumable' and are only warranted if received DOA. How you care for your atomizers will make a huge difference in their lifespan. An atomizer can last anywhere from 2 weeks to 2 months.

All of our E-Cig Kits are genuine branded Joye Tech, VapeOnly, Innokin, and Kanger products. We do not sell knock offs or no-name brand kits. We are registered official distributors with all four major brands we carry.

We do not offer any promises, satisfaction guarantees if the product is functioning correctly. We do offer refunds on unused products that are returned to us at the customers expense. We can not accept any returns on e-liquids for food safety reasons.

 

If you have any questions at all, feel free to Contact Us by email. We will always respond within 24 hours (excluding Saturdays). If you would help by phone, you can leave a voice message for callback at 604-989-2740

 

 

 

Battery Recycling program
Any of our customers are welcome to mail us back your old dead batteries for proper disposal. The cost to ship them back to us is on you but we will cover the recycling center fees.